If your driver does not show up for your booking, and you select one of the below cancellation reasons, the trip request will be investigated to confirm if the driver is at fault.
1. The driver is moving away from you
2. The driver prompted you to cancel
3. The driver is more than 5 minutes later than their original estimated collection time
If the driver is determined to be at fault, they will be charged a $10 Fee, which will be passed on to you as compensation.